Home Access Center's (HAC) FAQs
Q. Who can get a HAC account?
A. HAC accounts are only available to people who are listed as guardians with the school and have a valid email account on file with the school. To add your email account or to update your email address, please contact your child's school site.
Q. Will I be able to see all of my children under one account?
A. You should be able to see all of your children with one account. If you cannot see one of your children, please contact your child's school site for further instructions. We are transitioning to a new student data system this year and we know there will be a few glitches, so please be patient with us as we work to correct those errors.
Q. How do I switch the student view within my HAC account?
A. You should be able to see a button in the upper right-hand corner, next to the current student's name, that says "Change Student."
Q. What do I do if I have forgotten my username or password?
A. On the main login screen for HAC click on the “Forgot My Username or Password” link. You will be asked to provide your username or email address. Provided you have an email address on file with the school and it matches the one you provided, you will be sent your login information. If this process does not work, please contact your child’s school site.
Q. How do I change my password?
A. Once you are logged in, you will see your name in the upper right-hand corner. Click on your name, select "My Account," and you will be able to enter your old password and your new, preferred password. You also have the ability to change your security questions on this screen. If you have further issues or questions, please contact your child's school site.
Q. I am entering the correct username and password so why can't I log in?
A. Make sure your caps lock or number lock are set correctly. Passwords are case sensitive. If you still are unable to log in, contact your child's school site for more assistance.
Q. My account got locked out what do I do to get it unlocked?
A. If you incorrectly enter your username or password 3 times, your account will lock. It will unlock automatically after 5 minutes. If you are still unable to log in after 5 minutes, please contact your child's school site.
Q. Why don't I see any grades for my Pre-K/elementary student?
A. Letter grades for assignments/tests are typically not recorded for students in Pre-K - 2 grades. Their progress is monitored through standards, and students are rated on a scale of 1 - 4. These standards will be made available for parents to view on the trimester report cards.
Letter grades for assignments/tests for students in grades 3 - 5 should be recorded weekly. If you do not see any grades posted in HAC, please contact your child's teacher directly.
Q. Why don't I see any grades for my middle school or high school student?
A. A minimum of two letter grades for assignments/tests for students in grades 6-12 should be recorded weekly. If you do not see any grades posted in HAC, please contact your child's teacher directly.
Q. I noticed an error in my child's attendance - how can that be fixed?
A. Please contact your child's school site and ask to speak to the attendance secretary.
Q. How do I fix inaccurate information about my student in HAC (such as misspelled name, wrong birthdate, etc.)?
A. Please contact your child's school site.